Refund policy
Last updated: October 16, 2026
30-day returns. You may return most new, unused items within 30 days of delivery for a refund.
Conditions. To qualify, the item must be:
- unused, unassembled where possible, and in its original packaging
- complete, with all parts, accessories and manuals
- free of fuel, oil and battery use (gas equipment must never have been started or filled)
Proof of purchase (your order number) is required.
How to start a return.
- Email info@greenoragarden.shop with your order number and the reason for the return.
- We will reply within 1 business day with return instructions and a return authorization.
- Ship or arrange freight pickup as instructed. Do not send items back without authorization.
Return shipping. The customer is responsible for return shipping costs, unless the item arrived defective, damaged or incorrect, in which case we pay return shipping. Large items must be returned by freight and well packed on a pallet. We recommend insured, trackable shipping. We cannot refund items that are lost or damaged in return transit.
Refunds. After we receive and inspect the item, we will email you to confirm. Approved refunds go to your original payment method within 5–10 business days. Original shipping was free, so no shipping amount is refunded.
Damaged, defective or wrong items. Email us within 48 hours of delivery with photos. We will send a replacement or give a full refund, at your choice, and cover the return freight.
Non-returnable items. Used or assembled items, items with fuel or oil in them, custom or special-order items, and anything returned after 30 days.
Exchanges. To exchange an item, return it and place a new order for the item you want.
Manufacturer warranty. Products carry the manufacturer's warranty. For warranty service, contact us and we will help you.
Cancellations. Orders can be cancelled before they ship. Email us as soon as possible.
Questions. Contact us at info@greenoragarden.shop or (775) 980-2006.