Shipping policy

Last updated: October 16, 2026

Where we ship. We ship to all 50 U.S. states and U.S. territories where carriers allow delivery. We do not ship outside the United States at this time. We cannot ship to PO boxes for freight items.

Shipping cost. Shipping is free on all orders within the United States. There are no hidden shipping or handling fees. Taxes, where applicable, are shown at checkout.

Processing time. Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed on the next business day. If an item is delayed, we will email you.

Delivery time. Small items usually arrive in 3–7 business days after shipping. Large equipment such as riding mowers ships by freight carrier and usually arrives in 5–10 business days after shipping. Delivery times are estimates, not guarantees.

Freight delivery (large items). Large items are delivered by a freight carrier, usually to the curb or the end of your driveway. The carrier will contact you to schedule delivery. Please make sure someone 18 or older is available to receive the shipment. You may need help unloading, so plan for a second person or equipment if the machine is heavy.

Inspect your delivery. Check the shipment before you sign. If the packaging is damaged, note it on the carrier's delivery receipt and take photos. If you find damage after delivery, email us within 48 hours with your order number and photos so we can file a claim and arrange a replacement or refund.

Some assembly may be required. Many machines arrive partly assembled. The manufacturer's manual is included with your product.

Tracking. You will receive a tracking number by email when your order ships.

Wrong address. Please check your address before you place the order. If a shipment is returned to us because of an incorrect address, you are responsible for the reshipping cost.

Questions. Contact us at info@greenoragarden.shop or (775) 980-2006.